Wellness Strategy and Development, Principal (Senior Manager)

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From AIA’s original posting

Create connections that move people and business forward. At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities. Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia. About the Role Lead the wellness centre operation design and management, ensure alignment with proposition principles, and deliver cohesive, industry-leading customer experiences Roles and Responsibilities: Target operation model design • Take ownership and accountability to lead for Ops model innovation, design and implementation • Prioritize and complete improvement opportunities with cross functions, ensuring alignment with key business objectives. • Develop and implement action plans to address any performance gaps and to ensure KPIs are met. • Analyze financial data to identify trends and opportunities…