Coinbase

Manager, WFM CX Operations

Remote - USAPosted 14 days ago
Apply on Coinbase's career page

CV for this role

Rewrite your CV for what Coinbase asks for

This job is free to read. A CV tailored to it comes with Weekly and Monthly.

Tailor my CV

Pay comparison

Pay posted by Coinbase

Market pay for sales representatives of services in United States

25th percentileMedian75th percentile

Per year, across all employers in this occupation. This figure is not from Coinbase.

Source: Pay field in the Coinbase job posting; US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025.

Job description preview

From Coinbase’s original posting

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase. As a Senior Manager, Workforce Management on the Customer Experience team, you'll lead the evolution of WFM from a technical support function into a strategic, AI-informed capability that shapes how Coinbase plans, staffs, and scales its operations. You'll own capacity planning, workforce forecasting, and cost modeling across Consumer (CX) lines of business, translating complex workforce dynamics into decision-ready narratives for senior leadership. This role builds trusted partnerships across Ops, Finance, Legal, and Compliance to drive alignment on resourcing, regulatory readiness, and…

Open full posting on Coinbase’s site

Similar roles on Seoulstart

Browse all Global jobs