CV for this role
Rewrite your CV for what MongoDB asks for
This job is free to read. A CV tailored to it comes with Weekly and Monthly.
Pay comparison
Pay posted by MongoDB
Market pay for sales representatives of services in United States
Per year, across all employers in this occupation. This figure is not from MongoDB.
Source: Pay field in the MongoDB job posting; US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025.
Job description preview
From MongoDB’s original posting
The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory • Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments • Conduct comprehensive customer business reviews for…
Open full posting on MongoDB’s site