Inbound Specialist II, Premium & Wealth

Job description preview

From Coinbase’s original posting

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase. As an Inbound Specialist II, you'll join the Customer Experience team as a frontline specialist supporting Coinbase's highest-value customers, including High Net Worth and Ultra High Net Worth segments. You'll own inbound customer interactions across multiple channels, resolving complex issues with speed and accuracy while building trusted relationships that strengthen retention and satisfaction. What you'll do: • Own inbound support for Premium and Wealth customers across phone, messaging, and email, investigating and resolving complex issues through to completion on first contact wherever…