UX Researcher

Job description preview

From Xendit’s original posting

Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward. Why this role exists This domain runs on trade-offs, experience versus compliance, merchant versus developer, and those decisions are better made with evidence than with opinion. This role owns generative and evaluative research across the merchant lifecycle and the developer experience, and makes research a standing input to how the domain prioritizes rather than an occasional favor. What you'll own • The research roadmap across the domain's three clusters, prioritized against the decisions that most need evidence. • Mixed methods: interviews, usability testing, surveys, and behavioral/funnel analysis in partnership with Data. • Turning findings into…