Franchise Governance & Standards Manager

Job description preview

From Emma Sleep’s original posting

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. Ready to awaken your best with us? What you’ll do:: • Own the franchise operations manual and the sales playbook, from first draft to published version. • Turn brand, visual merchandising, service and product expectations into clear rules a store team can apply on day one. • Work with Sales Excellence and Ops Readiness to test every standard on a real shopfloor before it goes out. • Align each…