Senior Manager, Grab Support Strategy

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From Grab’s original posting

Job Description: Get to Know the Team As a member of our Grab Support (GS) Strategy & Planning team, you will serve as the strategic control tower for customer support across Malaysia and Singapore. We are an executive-facing team operating at the intersection of Operations, Enablement, and Product. Our mission is to translate regional business priorities into a high-performing, integrated, and scalable customer support operating model that drives operational excellence and customer trust. Get to Know the Role As the Senior Manager, Customer Support Strategy, you will lead the GS Strategy & Planning function across Malaysia and Singapore. You will oversee multidisciplinary teams across Data & Reporting, Compliance & Governance, and Operational Performance Analytics. Your core mission is to establish rigorous operational governance, evaluate cross-functional trade-offs across Operations and Enablement, and ensure strategic decisions deliver cost efficiency, productivity, and an elevated customer experience. You will report directly to the Head of Grab Support, MY/SG and will be based onsite in Petaling Jaya. If you are passionate about driving operational transformation and leading…