Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)
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From Ubisoft’s original posting
Job Description: Join Ubisoft’s Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation. As a Customer Experience Program Manager Assistant, your tasks will be: • Plan & Manage Live Operations: identifying, planning and executing Live Operations for Ubisoft´s Games & Services to ensure launch readiness & operational excellence for cross functional teams. • Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR). • Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team. • Gathering and Analysing Data: Collect, clean, and analyze past live operations…
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