CV for this role
Rewrite your CV for what Wise asks for
This job is free to read. A CV tailored to it comes with Weekly and Monthly.
Job description preview
From Wise’s original posting
Job Description: Responsibilities Case Ownership & Resolution • Take full cradle-to-grave ownership of customer enquiries and issues by default. You are the customer’s single point of contact until the issue is resolved.; you do not "pass the buck." You consistently aim for first contact resolution, demonstrating your commitment to getting the right outcome and not just completing a task. • Manage a dynamic workflow across different channels, ensuring high-volume demand is met without sacrificing quality. • Use creative thinking to diagnose complex issues. Move beyond standard operating procedures when needed to find solutions that work for the customer and the business, from both a regulatory and efficiency perspective • Work closely with other teams, such as KYC and Financial Crime to seamlessly facilitate customer issues and act as an advocate for the customer. Retention & Loyalty • Treat every interaction as a retention opportunity. Identify "at-risk" behaviors or sentiments and intervene with high-touch service and real time conversations, anticipating potential needs and likely friction to prevent churn. • Educate customers on how to get the most out of our products, moving…
Open full posting on Wise’s site