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From On’s original posting
In short As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership. Your mission - Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards. - Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction. - Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams. - Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to…
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