CV for this role
Rewrite your CV for what Wise asks for
This job is free to read. A CV tailored to it comes with Weekly and Monthly.
Job description preview
From Wise’s original posting
Job Description: Weʼre looking for a FinCrime Quality Specialist to join our growing team. The main purpose of the Quality Specialist role is to improve customer experience and ensure compliance with business and legal expectations. This involves maintaining high and consistent quality among agents, vendors, and products, as well as identifying improvement opportunities related to customer, business, and compliance critical quality parameters. The role promotes a quality culture, setting standards, and providing feedback on what great servicing looks like. Your mission is to help implement and enforce our quality management strategy and framework. As a Quality Specialist, youʼll report directly to the Quality Team Lead and promote quality culture in your region, while cooperating with our operational teams, as well as the various support functions like Training, Knowledge Management (KM), Continuous Improvement (CI) and more. Activities performed on the job • Evaluates and monitors operational agents' performance in terms of quality • Conduct regular quality control checks on agents, vendors, and products. • Listen to call recordings, read emails, and monitor performance using QC…
Open full posting on Wise’s site