Backend Production Support Engineer

Job description preview

From Crypto.com’s original posting

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. Job Duty and Responsibility:: 1. Integration Testing • a. Refine and execute integration tests to ensure the robustness and reliability of the software. • c. build close relationship with different operation team to continuously improve the operation efficiency 2. L3 Support and Problem Resolution • a. Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues, and tracking following actions to fix issues. • b. Participate in the daily work of the PS team. Actively receive and handle issues submitted by users, and address their requirements promptly. • c. Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and…