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From MongoDB’s original posting
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our Customer Success organisation combines business and technical expertise to help customers realise the full potential of their investment in MongoDB. This role sits within our Digital Customer Success Strategy team. This team exists to help manage and evolve how we serve customers through digital and agentic experiences. The team helps MongoDB deliver a consistent, personalised and relevant experience using data, lifecycle programmes, automation, and human judgement where it matters most. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. The Role We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences. Blending strategic insight with digital programmes, you will help advance our Digital-First strategy. Serving as a subject matter expert across a high volume of accounts, you will build deep knowledge of your assigned region, analyzing retention trends and uncovering…
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