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From Marsh McLennan’s original posting
Company: Marsh Description: (BCS) Client Retention Strategy Manager- Regional BCS Client Retention Management is responsible for developing and executing strategies that strengthen client relationships, improve satisfaction, and support long-term retention across the portfolio. The BCS Client Retention team partners with client-facing colleagues and internal stakeholders to identify retention risks, address service challenges, and deliver consistent, differentiated client experiences. This work includes analyzing client feedback and business trends, coordinating proactive engagement plans, and translating insights into actions that protect revenue and create opportunities for growth. BCS Client Retention Managers and Specialists contribute through strategic planning, program execution, reporting, and continuous improvement of retention practices. We can count on you to • Own the regional escalation intake-to-resolution process, including tiering, response SLAs, root-cause diagnosis, corrective action plans, and client communication in partnership with the client executive. • Maintain and manage the regional at-risk register, including risk rating, drivers, revenue exposure, renewal…
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