Veterans Service Representative

Role Title: Veterans Service Representative

Role Type: Contractor

Location: Remote

micro1 is engaging Veterans Service Representatives to participate in an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.

Scope of Work

• Review and analyze AI-generated disability compensation claims, ensuring comprehensive evaluation of evidence and adherence to established regulatory guidelines.

• Assess AI-generated medical documentation and determine its impact on existing disability claims, weighing complex evidence accurately.

• Complete detailed benefit determinations and document rationales with clarity and precision for AI training.

• Conduct quality assurance reviews of AI-generated claims decisions, pinpointing inconsistencies or errors according to VA standards.

• Utilize specialized systems such as VBMS to access, update, and manage claim files and supporting documentation.

• Simulate higher-level review decisions, providing expertise on appeals and supplemental claim processes for AI training.

• Deliver constructive written and verbal feedback to enhance AI model training accuracy and effectiveness.

Preferred Qualifications

• Proven expertise as a Veterans Service Representative or equivalent, with strong experience in benefit determination and evidence gathering.

• Familiarity with GS-0996: Veterans Claims Examining, GS-0105: Social Insurance Administration, or GS-0512: Internal Revenue Agent functions.

• Demonstrated skill evaluating disability compensation and conducting claim ratings in a regulated environment.

• Experience using VBMS or similar claims management platforms.

• Background in quality assurance for claims or similar processes within federal, state, or related agencies.

• Ability to synthesize complex information and present informed decisions for higher-level review processes.