Hospitality Worker (Toast POS User)

Role Title: Hospitality Worker (Toast POS User)

Role Type: Contractor

Location: Remote

micro1 is engaging hospitality workers to contribute to a customer initiative related to restaurant technology. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters.

Scope of Work

• Analyze and provide feedback on Toast POS workflows, including order entry, payment processing, and reporting features.

• Create scenario-based documentation and step-by-step guides reflecting real restaurant operations using Toast POS.

• Deliver comprehensive reviews of system functionalities, identifying opportunities for improvement and troubleshooting common pain points.

• Contribute detailed explanations of best practices for implementing, configuring, and optimizing Toast POS in a variety of restaurant settings.

• Annotate and evaluate authentic transaction data, menus, and order flows to enhance AI understanding of restaurant POS operations.

• Facilitate knowledge transfer by clearly articulating Toast POS concepts through both written and verbal communication.

• Participate in collaborative sessions to refine prompts, tasks, or datasets related to Toast POS and restaurant order management.

Preferred Qualifications

• Currently employed in hospitality, using Toast POS in daily operations.

• Deep understanding of operational workflows and how point of sale systems interface with order and payment processes.

• Exceptional written and verbal communication skills, with a focus on clarity and accuracy.

• Proven ability to document processes and provide user-friendly explanations for technical and non-technical audiences.

• Familiarity with various restaurant concepts (quick service, casual, fine dining) and how POS requirements differ among them.

• Experience training, mentoring, or supporting others in adopting new restaurant technology solutions is a plus.